Kimbro Air
Kimbro Air
HendersonvilleTN 37075
 (615) 824-8098

Steps to Follow During a Plumbing Emergency

Steps to Follow During a Plumbing Emergency

A plumbing emergency can be scary. Besides the damage it can cause to your home, homeowners hate the feeling of not knowing what they can do in the situation. Whether the plumbing emergency is a leaking water heater or burst pipe, there are things you should do immediately before calling the plumber.

What You Need to Do Before You Call the Plumber

  1. Turn Off the Water: This is the first step you need to do in any plumbing emergency. Depending on the nature of the problem, you may want to turn off the source of the water nearest the leak, or you may need to turn off the water for your entire property. It is important that you learn where all of your water shut-off valves are located, and how to operate them. You don't want to waste valuable time figuring out where the valves are, and how they work! It is a good idea to write down all of the information you might need, as it is easy to forget details in a stressful situation. 
  2. Inspect the Damage to Your Home and Your Plumbing Fixture: When you call your emergency plumber, he will need to know what situation he will find when he gets to your home. The more information you can provide, the better. This enables the plumber to ensure he has all of the proper equipment and parts to repair your issue as quickly as possible. Now is also a good time to take photographs. Use your smartphone to take the pictures and send them to the plumber. Don't forget to keep the photos for insurance purposes. 

Turn Off the Water: This is the first step you need to do in any plumbing emergency. Depending on the nature of the problem, you may want to turn off the source of the water nearest the leak, or you may need to turn off the water for your entire property.

3. Contact an Emergency Plumber: It is a good idea to keep the name of a reliable 24-hour plumber near your phone in case of an emergency. If you are new to the area, ask your neighbors or the former homeowner for suggestions for a few good emergency plumbers. When you call, provide as much information about the issue as possible. If you have photographs of the problem, offer to send them to the plumber. It is a good idea to ask for an estimate, although most plumbers won't provide estimates without seeing the situation in person.

4. Call Your Local Water Company: Inform your local water company about the problem. Most plumbing issues which are caused by something inside your home are your responsibility, but if the reason for the problem originates outside of your home, the water company may pay for repairs and any damages. Sometimes the local water company will refuse to compensate homeowners who insist on using unauthorized plumbers to correct any problems but it doesn't hurt to inquire. 

Now that you know what you should do during a plumbing emergency, make sure to keep the number for Kimbro Air next to your phone. Call 615-824-8098 to learn more how we can help, or schedule a non-emergency appointment online